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How Great is a Chick-Fil-A Drive-Thru?

Photo by Adam Kuban
Photo by Adam Kuban

Earlier today I went through the drive-thru at Chick-Fil-A.  I find the Chick-Fil-A drive thru to be in a class of its own.  It’s like the first class of fast food drive-thrus.  If you live in an area that does not have a Chick-Fil-A, you should go ahead and put your house on the market and start looking for a new home in a town with a Chick-Fil-A.  Because no one should be deprived of the Chick-Fil-A drive-thru experience.  Every time I go through the drive-thru I have the same several thoughts:

1. Where do they find the young gentlemen who take your order and how can I freeze one until my daughter is old enough to date? I’ve been to many Chick-Fil-As and they all seem to employ polite teenage boys to take your order. I am even willing to overlook the fact that I’m called Ma’am instead of Miss because I’m so blown away by the young man’s manners.  Attention parents of teenage girls: if you are curious if the boy your daughter is dating is a good guy, ask her the following question, “Would Chick-Fil-A hire him to take people’s orders?”  If the answer is no, tell her to keep looking.  If she’s unsure, take it one step further and go ahead and ask him to apply to Chick-Fil-A and see if he gets the job. If she ever brings home a boy who already works as the drive-thru person at a Chick-Fil-A, take comfort, she’s got a keeper.

2. Do they think it’s rude that I’m re-checking the bag? Here’s the thing Chick-Fil-A employee I don’t mean to doubt your skills, but I’m so impressed by how quickly you are able to fill my order that it’s only natural to assume that you’ve gotten something wrong.  Surely you’ve given me fries instead of the fruit cup I asked for. You could not have already given me the right number of sauces. Wait a minute, you forgot to give me a straw. Oh wait, nope, sorry, now I see it. Please understand that my bag checking is not personal.  It’s just that I’ve been burned too many times before by other fast food chains to just drive away.  I can’t risk getting to my house and discovering that I’ve been given diet Dr. Pepper instead of regular Dr. Pepper (I don’t care what the commercials say, I can taste a difference).

3. Am I talking too loud into the microphone? I’m always tempted to begin my order with: “Is this an appropriate volume to give you my order?” I am so paranoid that the person on the other end is holding the ear piece 5 feet from his ear because I’m talking so loud.  I have flashbacks to 1998 when people were just getting cell phones and they thought they had to shout into the phone just because they were hearing static on their end. I want to be clear and easy to understand but I have no idea about the technology I’m working with. I would love some positive feedback once in a while.  Wouldn’t it be great if the person ended the conversation with something like “That will be $5.14 at the first window and you had excellent ordering volume today.”